FAQ

What is Your Delivery Time? 

Our orders for custom pet sweatshirts take about 3 weeks to reach you. All other orders take about 2 weeks to arrive.

Do you ship internationally? 

We ship to US and Canada!

Can I expedite my order? 

Orders cannot be expedited. 

Are your products true to size? 

All our sweatshirts are unisex and true to size. The brand is Gildan, 50% cotton and 50% polyester. 

Will I receive a mockup of my order before you print it? 

Yes, you will receive a mockup prior to production. Feel free to request any edits you wish!

Can you change the font on my order? 

Your font will look exactly like the product photo. 

Do you support gift messages? 

Yes, please email us the specific gift message you wish to include. 

Do you use breed photos or actual pet photos provided by customers? 

We use pet photos provided by our customers. 

Can I upload multiple photos with my order? 

Yes, you can upload multiple photos and we will chose the best one. 

Can you include a neck/full body with my order? 

We will decide which parts to include upon reviewing the photos. This part is entirely done by our designers and cannot be requested upon in advance. Some portraits will only feature your pet's neck and others will include a full body- this is entirely dependent on the photo you upload. 

Do you Accept Returns & Exchanges? 

We send mockups prior to producing your order to make sure you are absolutely thrilled with your custom pet swag. If you do not like the mock-up, we are happy to modify it or cancel the order at that stage for a full refund. Unfortunately due to the custom nature of the product once it goes into production we cannot offer refunds or exchanges unless the item arrived damaged or never arrived. Thank you for understanding.

What is your cancellation policy?

We allow cancellations, for any reason, within 5 hours of placing your order. Any cancellation that occurs after 5 hours will not be accepted.